Refund policy

How can I return my Hapbee Pets device?

We offer a 45-day money-back guarantee that allows you to return your undamaged Hapbee Pets device for any reason. In order to receive a refund, you must initiate the return within 45 days of the purchase date.

• Please follow these steps to return your Hapbee Pets device:

• 1. Email help@hapbeepets.com within 45 days of purchasing the product to initiate the return.

• 2. You will receive a prepaid shipping label, the cost of which will be taken from the refund. Make sure to use the prepaid shipping label from us so we can track your return and you can receive your refund.

• 3. You must mail your Hapbee Pets device in its original packaging within 2 weeks of receiving the prepaid shipping label.

• 4. The refund will be processed when your Hapbee Pets device is received. Any items that are damaged when we receive them are not eligible for a refund. Please note that credit card refunds may take up to 2-5 business days for your bank to complete, depending on their processing times.

When does the 45-day money-back guarantee start?

The 45-day money-back guarantee starts at purchase. In order to receive a refund, you must initiate the return within 45 days of the purchase date. Please follow the steps above to initiate a return.

I received a Hapbee Pets device as a gift. Can I return it and receive a refund?

You may return the Hapbee Pets device, but the refund can only be given to the original purchaser. Please follow the steps above to initiate a return.

You said I have a 30-day trial membership. Why can’t I return my Hapbee Pets device within 45 days?

The 30-day trial membership is different from the 45-day money-back guarantee (see above). The 30-day trial membership allows you to experience having a Hapbee Pets membership. Being a Hapbee Pets member gives you unlimited access to all of the signals.

After your 30-day trial membership is over, maintain your Hapbee Pets membership with a monthly subscription so that you don’t lose access to your favorite signals. If you do not choose to continue being a Hapbee Pets member, you will only have access to the rotating signal of the month. In order to get the most out of your Hapbee Pets device, we recommend maintaining your Hapbee Pets membership.

I already paid for my Hapbee Pets device. Why do I have to pay for Hapbee Pets membership as well?

When it comes to subscriptions, we advise strongly to always buy a technology product that has a subscription model. This model is the only way for a company like ours to reinvest in innovation and R&D. It allows us to continue to develop and add new signals to each member over time for the same price.

For any additional questions, please contact us at help@hapbeepets.com